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Topic: 技術支援

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技術支援
12pages
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Pages about this topic

Albums are not merged or split as expected

1

Learn how Symfonium groups albums, why albums may merge or split, and which tags and provider settings control album separation.

Casting issues with Chromecast or UPnP

2

Fix Chromecast and UPnP casting issues caused by renderer DNS, VPN access, or proxy playback requirements.

Error 404 when trying to authenticate to a cloud provider

3

Fix cloud provider authentication callbacks that open a 404 page instead of returning to Symfonium.

如何收集記錄檔並提出問題

4

擷取有助於調查的 Symfonium 記錄檔,清楚記錄問題,並提交技術支援調查所需的全部資訊。

授權常見問題與疑難排解

5

瞭解 Symfonium 授權的運作方式,並解決 Google Play 帳戶、啟用、還原、網路及 Ko-fi 授權問題。

Playback stops randomly or thumbnails disappear

6

Fix random playback stops and disappearing thumbnails caused by Android battery optimization or image cache settings.

Plex does not show moods, styles, or other album data

7

Fix missing Plex moods, styles, and album metadata by enabling the full Plex sync option in Symfonium.

Symfonium uses a lot of battery

8

Understand why Symfonium may use more battery, including Kodi proxying behavior and password-protected servers.

取得協助並分享意見

9

找到適合 Symfonium 技術支援和功能建議的溝通管道,並瞭解為什麼 Play Store 評論無法取代直接溝通。

Hide the background notifications

10

Hide selected Symfonium background notifications through Android's notification settings while keeping Wear OS behavior in mind.

Secure file sharing with support

11

Share files securely with Symfonium support from your phone, computer, or the app when logs or samples are needed.

Symfonium privacy policy

12

Read the Symfonium privacy policy covering app analytics, crash reports, website cookies, email, payments, and policy changes.