Topic: Support

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Support

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Pages about this topic

Albums are not merged or split as expected

1

Learn how Symfonium groups albums, why albums may merge or split, and which tags and provider settings control album separation.

Path: /faq/albums-are-not-merged-or-split-as-expected/

Casting issues with Chromecast or UPnP

2

Fix Chromecast and UPnP casting issues caused by renderer DNS, VPN access, or proxy playback requirements.

Path: /faq/casting-issues-with-chromecast/

Error 404 when trying to authenticate to a cloud provider

3

Fix cloud provider authentication callbacks that open a 404 page instead of returning to Symfonium.

Path: /faq/error-404-when-trying-to-authenticate-to-a-cloud-provider/

How to gather logs and open an issue

4

Capture useful Symfonium logs, document the problem clearly, and submit everything support needs to investigate it.

Path: /faq/how-to-gather-logs-and-open-an-issue/

License FAQ and troubleshooting

5

Understand how Symfonium licenses work and resolve Google Play account, activation, restoration, network, and Ko-fi license issues.

Path: /faq/license-faq-common-questions-and-troubleshooting/

Playback stops randomly or thumbnails disappear

6

Fix random playback stops and disappearing thumbnails caused by Android battery optimization or image cache settings.

Path: /faq/playback-stops-randomly-thumbnails-images-are-disappearing/

Plex does not show moods, styles, or other album data

7

Fix missing Plex moods, styles, and album metadata by enabling the full Plex sync option in Symfonium.

Path: /faq/plex-does-not-show-moods-or-styles-or-other-album-data/

Symfonium uses a lot of battery

8

Understand why Symfonium may use more battery, including Kodi proxying behavior and password-protected servers.

Path: /faq/symfonium-use-lots-of-battery/

Get help and share feedback

9

Find the right channel for Symfonium support and feature requests, and learn why a Play Store review cannot replace a direct conversation.

Path: /tips-and-tricks/get-help-and-share-feedback/

Hide the background notifications

10

Hide selected Symfonium background notifications through Android's notification settings while keeping Wear OS behavior in mind.

Path: /tips-and-tricks/hide-the-background-notifications/

Secure file sharing with support

11

Share files securely with Symfonium support from your phone, computer, or the app when logs or samples are needed.

Path: /wiki/other/secure-file-sharing-with-support/

Symfonium privacy policy

12

Read the Symfonium privacy policy covering app analytics, crash reports, website cookies, email, payments, and policy changes.

Path: /wiki/other/symfonium-privacy-policy/